Terms and conditions

Pochard (www.pochardmusic.com) sells products to private persons in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices to Finland and other EU countries includes the VAT. Outside EU the VAT is not charged and the customer is responsible for any customs fees, duties, tariffs, taxes, etc that may incur.

Contact us

Pochard (Business-id: FI29406581)
E-mail: contact@pochardmusic.com
Telephone: +358 40 587 9571
Address: Hanhitie 2 C23, 90150 Oulu, Finland
Workshop open at workdays 9-17

ORDERS

Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.

Products from the stock will ship within 1-3 workdays from receiving your order and it usually takes 1-4 days (for continental Europe) or 5-9 days (for the rest of the world) for the package to reach its destination. For products that are not in stock, and depending on the order queue, it takes 3-7 days extra to build before shipping.

The online shop is designed for private customers. If you are buying for a organization and would like to pay by invoice please contact us at sales@pochardmusic.com

PAYMENTS

Payments can be made via Visma Pay or PayPal.

Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Visma Pay: https://www.visma.fi/vismapay/

PayPal payment method includes confiding to PayPals legal terms and conditions. (www.paypal.com)

PAYMENT METHODS

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Enterpay Company Invoice, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/ Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.

Contact Visma Pay

Visma Pay, Paybyway Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 9-17)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

SHIPPING

Shipping is free to EU-countries and for the rest of the world there is a 25€ shipping fee.

Orders are being shipped during workdays. Products from the stock will ship within 1-3 workdays from receiving your order and it usually takes 1-4 days (for continental Europe) or 5-9 days (for the rest of the world) for the package to reach its destination. For products that are not in stock, and depending on the order queue, it takes 3-10 days extra to build before shipping.

Tracking information is provided by email. Please inform us without a delay – at least within 14 days – in case a product has lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.

For local pickups, our workshop is open at workdays (Monday to Friday) from 9:00 to 17:00. We will inform when the order is ready to pickup.

INTERNATIONAL SHIPMENTS

Please do not ask us to mark your item as a gift or to mark your item at a lower cost than what you paid for it. This is illegal and we face hefty fines if we were to be caught doing so.

You are responsible for any customs fees, duties, tariffs, taxes, etc that you may incur. It is your responsibility to know what your country charges on electronics imported from the EU. We do not offer refunds on denied shipments due to lack of customs pickup.

RETURNS

The customer has a right to change or return ordered products during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. If you wish to change or return products, please contact us first for the instructions. Please attach your name, contact details and your bank account number for receiving the refund.

To be eligible for a return, your item must be in working condition and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase from our online store. If you believe your pedal arrived defective or damaged, please contact us immediately.

You will be responsible for paying your own shipping costs on the returned item. Shipping costs are non-refundable unless item arrived defective or damaged. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account.

CANCELLING AN ORDER, DEFECT LIABILITY AND RECLAMATIONS

The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to the customer support at sales@pochardmusic.com.

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.

WARRANTY

Pochard warrants that our products, when purchased at the official web shop (www.pochardmusic.com), shall be free of defects in materials and workmanship for a period of two (2) years from the original date of purchase. Authorized dealers may have extended warranties for their customers.

All defective products will be replaced or repaired at the discretion of Pochard. Products must be returned directly to us with the customer paying the shipping costs. A proof of purchase is necessary when the warranty claim is made. Unauthorized service, repair or modification will void this warranty

The warranty DOES NOT Cover:

  • Damage from physical abuse such as dropping the unit, impact from hard objects or damage to external components as a result of negligence.
  • Damage due to liquid contamination.
  • Damage resulting from any use other than that it was intended for.
  • Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel.
  • Damage due to incorrect connection, connection to faulty equipment or connection to faulty or incorrect power supplies.
  • Damage in transit as a result of inadequate packaging or protection.

If you’re having issues with your product and think you might need a repair, please contact us.